Privacy Policy

At Podluna, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect

When you visit or place an order on Podluna, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Payment details are securely processed through Stripe or PayPal; full card information is not stored on our servers.
  • Account & Order Information: Order history, product preferences, and account login credentials (if you create an account).
  • Device & Usage Data: IP address, browser type, operating system, pages visited, and interactions on the site.

How We Use Your Information

We use your data to:

  • Process and fulfill orders, including shipping and refunds.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Communicate promotions, updates, and special offers only when you have opted in, and you may opt out at any time.
  • Comply with legal obligations and prevent fraudulent activity.

Sharing Your Information

Podluna does not sell or rent your personal information. We may share your information with trusted third parties only for purposes including:

  • Order Fulfillment: Our production partners, shipping carriers, and payment processors.
  • Legal Compliance: When required by law or to protect our legal rights.
  • Service Providers: Website hosting, analytics, marketing, and customer support tools.

Cookies & Tracking

Podluna uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Some cookies may be placed by third-party services such as analytics or advertising providers. You can adjust your browser settings to refuse cookies, though some website features may not function properly.

International Privacy Considerations

For international customers, Podluna respects applicable data protection laws. By using our website and services, you consent to the transfer of your information to the United States for processing.

Security

We implement technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Sensitive payment information is handled only by Stripe and PayPal, using industry-standard encryption.

Your Rights

You have the right to:

  • Access and review your personal information.
  • Request corrections or updates to your data.
  • Request deletion of your information, subject to legal or contractual obligations.

We may request verification of your identity before processing certain requests to prevent misuse.

To exercise these rights, please contact our support team at [email protected].

Children’s Privacy

Podluna does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Changes to This Privacy Policy

Podluna may update this Privacy Policy from time to time. Changes will take effect upon posting to the website. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns regarding your privacy or this policy, contact us at:

Email: [email protected]

Last updated: January 4, 2026