Frequently Asked Questions (FAQ)
Below are answers to common questions about Podluna, our products, and how our print-on-demand process works. If you need additional help, feel free to contact our support team.
About Podluna
What is Podluna?
Podluna is an online retail store selling custom printed products through a print-on-demand model. We focus on offering made-to-order apparel, drinkware, and home décor produced only after an order is placed.
Are you a printing factory?
No. Podluna is not a printing factory. We operate as an online retailer and work with trusted production partners who handle printing and fulfillment.
Where is Podluna located?
Podluna is based in Santa Clara, California, United States, and operates entirely online.
Products & Printing
How does print-on-demand work?
Print-on-demand means products are created only after an order is placed. Nothing is pre-printed or kept in inventory. Each item is produced specifically for your order.
Will the product look exactly like the preview?
We aim to match product previews as closely as possible. However, minor variations in color or placement may occur due to screen settings and printing processes.
What materials are used for your products?
Materials vary by product type. Detailed information about fabrics, finishes, and materials is listed on each product page.
Orders
When will my order be produced?
Production begins after payment is confirmed. Most items are produced within 1–3 business days.
Can I change or cancel my order?
Because products are made to order, changes or cancellations may not be possible once production has started. Please contact us as soon as possible if you need assistance.
Do you offer bulk or custom orders?
For special requests or bulk inquiries, availability depends on product type and production partner capabilities. Podluna does not operate as a wholesale supplier.
Shipping & Delivery
How long does shipping take?
- US shipping: approximately 3–7 business days after production
- International shipping: approximately 7–15 business days after production
Shipping times may vary depending on destination and carrier.
Will I receive tracking information?
Yes. Once your order ships, tracking details will be sent to your email.
Do you ship internationally?
Yes, Podluna ships to many international destinations. International orders may be subject to customs fees or import taxes depending on the destination country. For more details, please review our Shipping Information.
Returns & Issues
What is your return policy?
Because items are made to order, we do not accept returns for buyer’s remorse or size selection errors. However, if there is a defect, printing error, or issue caused during production or shipping, please contact us within 30 days of delivery for assistance. For full details, please review our Return Policy.
What should I do if my item arrives damaged or incorrect?
Contact our support team with your order number and clear photos of the issue. We will review the case and help resolve it.
Support
How can I contact customer support?
You can reach us by email at [email protected]. Our support hours are Monday through Friday, 8:00 AM – 5:00 PM (PST).
How quickly will I receive a response?
We typically respond within 1 business day.
Still Have Questions?
If your question isn’t answered here, feel free to reach out. We’re always happy to help clarify how our store and products work.